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F.A.Q

Shipping and Returns

What are my shipping options?  

What is your return policy?

Account Information

How can I create an Account?

Where do I calculate my shipping cost?

How do I edit my account information?

International Shipping 

Do you ship to international destinations?  

What are my payment options?

How much is shipping?

When is my order shipping?

Pricing, Billing and Financing 

What are my payment options?  

When will my credit card be charge?

Where can I find a copy of my invoice?

Do you offer financing?  

When will my credit appear on my credit card?

Product Information

What kind of equipment do you carry?

Do you carry other brands not listed on your web site?

How accurate are the images on your site compared to the actual instruments?

If I buy an instrument from you, will you remove it from your site?

Do you accept special orders? 

How acurate is the information of the equipment? 

Store and Additional Information

What are your store hours?

How can I contact someone directly at the store?

What is your store's physical address? 

Where can I find your Privacy Policy?

Selling and Shipping to Tundra

Can Tundra do an appraisal of my instrument?

Can I ship you my guitar? 

Do you pay finders fees? 

Will you consider a trade or buy my collection?